Responsible Gaming
at tg44

At tg44, responsible gaming is not an afterthought — it is woven into the foundation of how we operate. We understand that while the vast majority of our Bangladesh players enjoy cricket betting, slots, and live casino games purely as entertainment, a small number of individuals may develop patterns of play that cause harm to themselves or those around them. Our responsibility is to make it as easy as possible for every player to stay in control and to seek help if they need it.

tg44's responsible gaming programme covers four key areas: prevention (age verification and awareness tools), player empowerment (deposit limits, time-outs, and self-exclusion), early identification (behavioural monitoring and proactive outreach), and support (signposting to professional resources). All responsible gaming tools on tg44 are available free of charge and can be activated instantly through your account settings or by contacting our support team at [email protected].

We ask every tg44 player to commit to the following principles before placing a bet or spinning the reels: set a budget before you play and stick to it; treat gambling winnings as a bonus, not an income; never chase losses; take regular breaks; and never gamble under the influence of alcohol, strong emotions, or financial pressure.

tg44 operates an absolute minimum age policy. No person under the age of 18 years is permitted to register an account, make a deposit, or participate in any gambling activity on the tg44 platform. This policy applies to all players in Bangladesh and all other jurisdictions from which tg44 accepts registrations.

Age Verification Process

All new tg44 accounts are subject to age and identity verification as part of our Know Your Customer (KYC) process. You will be required to provide a copy of a government-issued photo identity document — such as your National Identity Card (NID), passport, or driving licence — confirming that you are 18 years of age or older. tg44 reserves the right to suspend withdrawal privileges or restrict account activity until age verification is successfully completed.

If at any point tg44 has reason to believe that an account is being operated by or on behalf of a person under 18, we will suspend the account immediately, conduct an investigation, and report the matter to the relevant authorities where required. Any funds deposited by an underage player will be returned to the original payment method and no winnings will be paid out.

Protecting Young People in Bangladesh

If you share a device with younger family members in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh, we strongly recommend taking steps to prevent accidental access to the tg44 platform. Practical measures include using device parental controls, enabling browser-level content filtering, logging out of your tg44 account after each session, and never sharing your login credentials with others.

One of the most effective tools for maintaining responsible gambling habits is setting financial limits before you start playing. tg44 provides a comprehensive suite of limit-setting tools that allow you to cap your deposits, losses, and wagers over daily, weekly, or monthly timeframes. These limits are enforced automatically by the platform — once a limit is reached, no further deposits or bets can be placed until the period resets or you apply to increase the limit.

Increasing Your Limits

tg44 applies a mandatory 72-hour cooling-off period to all requests to increase an existing financial limit. This delay is intentional — it gives you time to reflect on whether the increase is genuinely in your best interest. During the cooling-off period you may cancel the increase request at any time. Limit decreases, by contrast, take effect immediately with no waiting period.

Recommended Limits for Bangladesh Players

As a general guideline, tg44 recommends that players set a monthly deposit limit that represents no more than a comfortable amount of disposable income — money that you would not miss if lost entirely. A common benchmark used in responsible gaming guidance is to treat your gambling budget the same way you would treat spending on entertainment such as cinema tickets, restaurant meals, or sporting events. Never deposit funds that are intended for essential living expenses such as rent, utilities, food, or family needs.

A time-out is a short-term break from gambling that allows you to step back from play without permanently closing your account. tg44 offers time-out periods ranging from 24 hours to 6 weeks. During a time-out, your account remains open but you cannot log in, place bets, or make deposits. Any pending withdrawals of existing funds will still be processed normally.

How to Activate a Time-Out

1. Log in to your tg44 account and navigate to the Responsible Gaming section within your account settings.
2. Select "Time-Out" from the available tools and choose your preferred duration: 24 hours, 48 hours, 1 week, 2 weeks, 4 weeks, or 6 weeks.
3. Confirm your selection. The time-out takes effect immediately and cannot be reversed until the full duration has elapsed.
4. Alternatively, contact support at [email protected] — our team can activate a time-out on your behalf within minutes, at any hour of the day.

Reality Check Reminders

In addition to formal time-outs, tg44 offers optional "Reality Check" notifications — periodic on-screen reminders that appear during your gaming session to show you how long you have been playing and how much you have wagered in that session. Reality Check notifications can be set to appear every 15, 30, or 60 minutes. We recommend enabling this feature for all tg44 players, as it is one of the simplest and most effective ways to maintain awareness during extended gaming sessions.

Self-exclusion is a formal commitment to stop gambling on tg44 for a defined minimum period. It is designed for players who recognise that their gambling has become — or is at risk of becoming — harmful, and who want a firm, enforceable barrier to protect them. tg44 treats all self-exclusion requests with the utmost seriousness and implements them immediately upon receipt.

Self-Exclusion Periods

tg44 offers the following self-exclusion durations: 6 months, 1 year, 3 years, 5 years, and permanent (indefinite) exclusion. During a self-exclusion period, your account is fully suspended — you cannot log in, deposit, wager, or receive any promotional communications from tg44. Withdrawal of any funds held in your account at the time of exclusion will be processed within the standard processing window.

How to Request Self-Exclusion

1. Contact our support team at [email protected] with the subject line "Self-Exclusion Request". Include your registered account email address and your chosen exclusion period.
2. Our team will verify your identity and activate the exclusion on your account within one hour of receiving your request, 24 hours a day, 7 days a week.
3. You will receive a confirmation email notifying you that the self-exclusion is in place, along with information about support resources available to you during your exclusion period.
4. tg44 will retain a record of your self-exclusion permanently, even after the exclusion period expires, to ensure appropriate care if you apply to reopen your account in the future.

Reopening After Self-Exclusion

Once the minimum exclusion period has elapsed, you may apply to reopen your account by contacting [email protected]. tg44 will apply a mandatory 7-day reflection period before restoring access, during which our responsible gaming team may contact you to discuss support resources. Permanent self-exclusion cannot be reversed under any circumstances.

Problem gambling can affect anyone, regardless of age, background, or financial status. It often develops gradually — what begins as recreational betting during a BPL cricket season or a casual slots session can, for some individuals, escalate into a pattern of behaviour that causes real harm. Recognising the warning signs early is the most effective way to prevent serious consequences.

The following self-assessment questions are drawn from widely used responsible gaming frameworks. If you answer "yes" to three or more of these questions, we strongly encourage you to use tg44's responsible gaming tools and to seek support from a professional organisation.

tg44 strongly encourages any player who feels that gambling is negatively affecting their life to seek professional support. Dedicated counselling and support services exist to help individuals and families affected by problem gambling — all services listed below provide confidential assistance at no cost.

Getting Help

If you are concerned about your own gambling or the gambling of someone close to you, the most important first step is to talk to someone. Many people find it helpful to start by speaking with a trusted friend or family member. From there, professional counselling — provided by trained therapists who specialise in behavioural addiction — can help you understand the root causes of harmful gambling patterns and develop practical strategies to regain control.

In Bangladesh, mental health and addiction support services are available through hospitals in major cities including Dhaka, Chittagong, Sylhet, Rajshahi, and Khulna. The National Institute of Mental Health (NIMH) in Dhaka provides outpatient counselling for behavioural addictions. Additionally, several NGOs operating across Bangladesh offer confidential support for individuals experiencing financial distress or addiction-related difficulties.

Talking to Someone You Trust

Sometimes, the most effective first step is simply having an honest conversation with a family member or close friend. If you are not ready to speak with a professional, writing down your concerns — how often you gamble, how much you spend, how it makes you feel — can help you see your situation more clearly and prepare for that conversation.

Financial Counselling

If gambling has caused financial difficulties, a financial counsellor can help you develop a realistic plan to manage debt and rebuild your budget. Many banks in Bangladesh — including Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank — offer free financial advisory services to account holders experiencing hardship. tg44 strongly encourages players facing gambling-related financial difficulty to seek this kind of structured support as early as possible.

If you have any questions about tg44's responsible gaming tools, wish to activate a limit, time-out, or self-exclusion, or simply need to talk to someone about your gambling, our dedicated support team is available around the clock. All responsible gaming enquiries are treated with the highest level of confidentiality and are handled by staff trained in problem gambling awareness.

To contact us regarding responsible gaming, please email [email protected] with the subject line "Responsible Gaming". We aim to respond to all responsible gaming enquiries within one hour. For urgent self-exclusion requests, our team will action your request immediately upon receipt, 24 hours a day, 7 days a week, including weekends and public holidays such as Eid and Pohela Boishakh.

tg44 is committed to continuous improvement in our responsible gaming practices. We regularly review our policies, tools, and staff training to ensure that we remain at the forefront of player protection. If you have suggestions for how tg44 can better support responsible gaming, we welcome your feedback at [email protected].