tg44 Privacy Policy

When you register for a tg44 account, make a deposit, place a bet, or contact our support team, tg44 collects certain categories of personal data. We collect only what is necessary to provide our services, comply with our legal obligations, and maintain the security and integrity of the platform. The categories of data we collect are described below.

1.1 Registration Data

When you create a tg44 account, we collect the following information directly from you:

• Full legal name — as it appears on your government-issued identity document.
• Date of birth — used to verify that you meet the 18+ age eligibility requirement.
• Email address — used for account communications, transaction confirmations, and support correspondence.
• Mobile number — used for account security, deposit/withdrawal via bKash, Nagad, or Rocket, and support contact.
• Residential address — collected during the KYC process for identity verification purposes.
• Username and password — chosen by you at the time of registration; passwords are stored in hashed form and are never readable by tg44 staff.

1.2 Identity Verification (KYC) Data

To comply with our anti-money laundering obligations and to protect our players, tg44 collects copies of identity and address verification documents including:

• National Identity Card (NID), passport, or driving licence
• Proof of address (utility bill, bank statement, or official government letter)
• Proof of payment method (screenshot of bKash, Nagad, or bank account in your name)
• A selfie photograph alongside your photo ID

1.3 Financial Transaction Data

tg44 records the details of all deposits, withdrawals, and gaming transactions associated with your account. This includes transaction amounts, timestamps, payment method identifiers (e.g., the last four digits of a bKash number), and transaction reference codes. This data is retained for financial reconciliation, fraud prevention, and regulatory compliance purposes.

1.4 Technical & Usage Data

When you access tg44, our servers automatically collect certain technical data about your device and browsing session, including:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Pages visited, session duration, and navigation paths within tg44
• Referring website or marketing channel (if applicable)
• Cookie identifiers and session tokens (see Section 4 for full cookie details)

1.5 Communications Data

If you contact tg44 via email, live chat, or any other support channel, we retain a record of that correspondence including the content of your messages, timestamps, and any attachments you provide. This data is used to resolve your query and to improve our customer support processes.

tg44 uses the personal data we collect for specific, clearly defined purposes. We do not use your data for purposes incompatible with those stated at the time of collection without first obtaining your consent or being required to do so by law. The primary purposes for which tg44 processes personal data are set out below.

2.1 Marketing Communications

tg44 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, cricket betting markets, and seasonal offers relevant to Bangladesh players — for example, around BPL season, Eid, or Pohela Boishakh. We will only send marketing communications where you have given your explicit consent to receive them. You may withdraw your consent at any time by contacting [email protected] or by updating your communication preferences within your account settings.

2.2 Automated Decision-Making

tg44 uses automated systems to assist with fraud detection, responsible gaming monitoring, and bonus abuse prevention. These systems may flag accounts for review based on behavioural patterns. Where an automated process results in a consequential decision — such as account restriction or withdrawal delay — you have the right to request human review of that decision by contacting our support team.

tg44 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only in the limited circumstances described in this section, and only to the extent necessary for the stated purpose.

3.1 Service Providers

tg44 works with a small number of trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These providers include:

• Payment processors — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank, to facilitate deposits and withdrawals.
• Identity verification providers — who assist with automated KYC document checks and fraud screening.
• Game technology providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who may receive session identifiers to power game delivery and settle game outcomes.
• Cloud infrastructure and hosting providers — who provide the servers and data storage infrastructure on which the tg44 platform operates.
• Analytics providers — who process anonymised or pseudonymised usage data to help tg44 understand platform performance.

All third-party service providers are contractually prohibited from using your data for any purpose other than the specific service they provide to tg44. tg44 conducts due diligence on all service providers before engaging them and requires that they maintain appropriate security standards.

3.2 Legal Disclosures

tg44 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, or where we have a good-faith belief that such disclosure is necessary to prevent fraud, money laundering, or imminent harm to a person's safety. In such cases, tg44 will disclose only the minimum amount of data required to satisfy the legal obligation.

3.3 Business Transfers

In the event that tg44 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, tg44 will notify affected players prior to the transfer and will require the receiving entity to honour the commitments set out in this Privacy Policy.

tg44 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and gather anonymised analytics data. This section explains the types of cookies we use and how you can control them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your login status or language preference — so that the site functions correctly and your experience is consistent across sessions. Cookies do not contain executable code and cannot access other files on your device.

4.2 Types of Cookies Used by tg44

4.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that blocking strictly necessary cookies will impair the functionality of the tg44 platform and may prevent you from logging in or making transactions. Instructions for managing cookies in popular browsers are available in each browser's help documentation. You may also opt out of analytics cookies by adjusting your cookie preferences in your tg44 account settings.

tg44 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, financial, and regulatory obligations. The retention periods we apply to key data categories are summarised below.

When the applicable retention period expires, tg44 securely deletes or anonymises the relevant data so that it can no longer be attributed to an identifiable individual. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for aggregate statistical purposes.

tg44 takes the security of your personal data seriously and implements a layered approach to data protection covering technical, organisational, and procedural safeguards. While no online system can guarantee absolute security, tg44 maintains security standards consistent with industry best practice for online gaming platforms.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your device and tg44 is encrypted using 256-bit SSL/TLS protocols, preventing interception by third parties.
• Encryption at Rest: Sensitive personal data stored on tg44 servers — including identity documents and financial records — is encrypted at rest using industry-standard encryption algorithms.
• Password Hashing: Player passwords are stored exclusively as salted cryptographic hashes. tg44 staff cannot read your password; if forgotten, it must be reset via the account recovery process.
• Access Controls: Access to personal data within tg44's systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and audited.
• Intrusion Detection: tg44 operates continuous network monitoring and intrusion detection systems to identify and respond to potential security threats in real time.

6.2 Organisational Safeguards

• All tg44 staff with access to personal data undergo data protection training upon onboarding and annually thereafter.
• tg44 maintains documented data breach response procedures and will notify affected players without undue delay in the event of a breach that is likely to result in a high risk to their rights or freedoms.
• Third-party service providers with access to player data are subject to contractual data processing agreements and security assessment before engagement.

6.3 Your Role in Security

While tg44 takes extensive measures to protect your data, account security also depends on actions taken by you. tg44 strongly recommends that you use a unique, complex password for your tg44 account, enable any available two-factor authentication, and never share your login credentials with another person. If you suspect your account has been accessed without your authorisation, contact [email protected] immediately.

As a tg44 player, you hold a number of rights with respect to the personal data we hold about you. tg44 is committed to honouring these rights and will respond to all valid requests within a reasonable timeframe — typically within 30 days of receipt. To exercise any of the rights described below, please contact [email protected] with your account details and the nature of your request.

7.1 Right of Access

You have the right to request a copy of all personal data that tg44 holds about you. Upon verification of your identity, tg44 will provide you with a structured summary of your data including the categories held, the purposes for which it is processed, and any third parties with whom it has been shared.

7.2 Right to Rectification

If any personal data tg44 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that certain data fields — such as your date of birth — may require additional identity verification before they can be amended, given their role in age and identity compliance checks.

7.3 Right to Erasure

You may request that tg44 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and there is no other legal basis for processing), or where you object to processing and there are no overriding legitimate interests. Note that the right to erasure does not apply where tg44 is required to retain data to comply with a legal obligation — for example, transaction records required under financial regulations. In such cases, tg44 will suppress your data from active processing while retaining it solely for compliance purposes.

7.4 Right to Object

You have the right to object to the processing of your personal data where tg44 relies on legitimate interest as the legal basis for that processing. Upon receipt of a valid objection, tg44 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or where the processing is necessary for the establishment, exercise, or defence of legal claims.

7.5 Right to Withdraw Marketing Consent

Where you have consented to receive marketing communications from tg44, you may withdraw that consent at any time. Withdrawal of marketing consent will not affect the lawfulness of processing carried out prior to withdrawal. Following your withdrawal, tg44 will cease sending marketing communications within five business days.

tg44 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, we will publish the revised policy on this page with an updated effective date. We encourage you to revisit this page regularly to stay informed about how tg44 protects your data.

Your continued use of the tg44 platform after a revised Privacy Policy is published constitutes your acknowledgement of the updated terms. If you do not agree with any material change to this policy, you may request account closure by contacting [email protected] prior to the effective date of the change.

8.1 Contact the tg44 Privacy Team

For any questions, concerns, or requests relating to this Privacy Policy or the personal data tg44 holds about you, please contact the tg44 privacy team using the details below. All enquiries are treated confidentially and responded to within 30 days.

• Email: [email protected]
• Subject line: Privacy Policy Enquiry
• Response time: Within 30 days of receipt
• Language: English

tg44 is committed to resolving all privacy-related concerns in good faith. If after contacting us you feel your concern has not been adequately addressed, you may seek further guidance from a relevant data protection authority or consumer rights body in your jurisdiction.